These terms and conditions (the “Terms and Conditions”) govern the use of www.gatewaysolar.com.au (the “Site”). This Site is owned and operated by Gateway Financial Group Pty Ltd T/A Gateway Solar. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Gateway Financial Group Pty Ltd T/A Gateway Solar and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
User Contributions
Users may post the following information on our Site:
- Public comments.
By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account,including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and
truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if
you violate these Terms and Conditions.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if
you violate these Terms and Conditions.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
- Solar Batteries;
- Solar Inverters;
- Solar System Accessories;
- Home Automation products; and
- Complete Solar Systems.
The following services are available on our Site:
- Solar System Installs;
- Home automation Assistance;
- Energy System Audits;
- Solar System Maintenance; and
- Solar & Battery optimisation Assistance.
The services will be paid for in full payment requirements will be advised on the contract.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot
guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps: Cancellation Policy for Solar Panel Installation Services
1. Scope of the Policy
This cancellation policy applies to all customers who have entered into a service agreement with Gateway Financial Group Pty Ltd ACN 627 115 619 (Gateway) for the installation of solar panels and related services.
2. Cancellation Requests
Cancellation requests must be submitted in writing and sent via email or mailed to our office. Requests can also be made by contacting our customer service team during business hours.
3. Cancellation Fees
Within 3 Days of Contract Signing: Customers may cancel their agreement without incurring any fees, as per consumer protection laws.
After 3 Days but Before Project Commencement: A cancellation fee of 15% of the Contract amount will apply to cover administrative costs and any expenses incurred for project preparation.
After Project Commencement: If cancellation occurs after the project has started, customers will be responsible for:
The cost of materials already ordered or delivered.
Labor costs for work completed up to the date of cancellation.
A cancellation fee of 15% of the Contract amount.
4. Refunds
Refunds for any payments made will be processed within 10 business days after deducting applicable cancellation fees and costs for materials or labor.
5. Non-Refundable Deposits
Deposits made to secure your installation date and order materials are non-refundable unless the cancellation occurs within the 3-day cooling-off period.
6. Exceptions
Exceptions to the cancellation fees may apply in cases of:
Delays in installation exceeding 100 days
Faults on our part that prevent the project from proceeding.
Special circumstances that are agreed upon in writing.
7. Amendments to This Policy
Gateway reserves the right to modify this cancellation policy at any time. Customers will be notified of any changes in advance.
For further clarification or to submit a cancellation request, please contact us at:
Email: admin@gatewaysolar.com.au
Phone: 1300 66 00 10
Address: 17 Flinders St Wollongong NSW 2515
This policy ensures transparency and fairness while covering the costs incurred in preparing your solar panel installation. Thank you for understanding.
Payments
We accept the following payment methods on our Site:
- Credit Card;
- Debit;
- Direct Debit.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Standard delivery by post. Delivery takes 5 – 20 business days. Other options may be available with each order.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and public holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds
Refunds for Goods
All goods sold on our Site are non-refundable.
Refunds for Services
We provide refunds for services sold on our Site as follows:
Refund Policy for Monthly Software Subscription
At Gateway Financial Group Pty Ltd ACN 627 115 619, we are committed to providing high-quality software and excellent customer support. However, we understand that circumstances may arise where a refund is necessary. Below is our refund policy for monthly
subscription plans:
Refund Eligibility
Technical Issues:
If you experience technical issues that prevent you from using the software and we are unable to resolve the issue within 21 days of reporting it, you may request a refund for the most recent billing cycle.
Duplicate Charges:
If you have been charged more than once for the same subscription, we will issue a full refund for the duplicate charge(s).
Non-Usage:
Refunds will not be issued based on non-usage of the software during the subscription period.
Cancellations:
Subscriptions canceled before the next billing cycle will not incur further charges, but no refunds will be issued for partial months or unused time within the current billing cycle.
How to Request a Refund
To request a refund, please contact our support team at admin@gatewaysolar.com.au within 14 days of the charge. Include the following information to expedite the process:
Your account email or subscription ID.
A description of the issue or reason for the refund request.
Any supporting documentation (e.g., screenshots of errors, duplicate charge receipts).
Refund Process
Refunds, if approved, will be issued to the original payment method used for the purchase.
Processing time may vary depending on your payment provider but typically takes 5–10
business days.
Exceptions
Refunds are not provided in the following situations:
Dissatisfaction with features available in a free trial that were explored prior to subscribing.
Failure to cancel the subscription before the billing date.
Accounts found in violation of our terms of service.
We reserve the right to deny refund requests that do not meet the above criteria.
If you have any questions or need assistance, please don’t hesitate to reach out to our support team. We’re here to help!
This policy was last updated on 28th Nov 2024.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Gateway Financial Group Pty Ltd T/A Gateway Solar and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Gateway Financial Group Pty Ltd T/A Gateway Solar and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of New South Wales.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
(13) 0066 0010
admin@gatewaysolar.com.au
17 Flinders Street Wollonong NSW 2515
You can also contact us through the feedback form available on our Site.